VACATURES
The company
Lanzfeld Editions designs and manufactures products that help keep memories alive, offering bespoke merchandise and collections for museums, businesses, and organizations. With nearly 20 years of experience, the company provides gifts for museum and gift shop sales, as well as promotional giveaways. Lanzfeld Editions also has an in-house studio for product, packaging, and graphic design to assist clients in developing products that meet their needs.
As an Inside Sales Support team member, you’re an essential part of our sales operation: handling emails and calls, entering orders, following up on requests, and keeping our clients happy and informed.
Our company develops and supplies creative merchandise for museums and cultural institutions in over 50 countries. From stock items to fully custom-made products, our collections reflect the identity of each museum we work with.
Inside Sales Support, part-time or full-time (32 – 40 hrs)
Nootdorp, The Netherlands (on-site)
Role Description
As the first point of contact for many of our clients and prospects, you’re responsible for making sure incoming questions, orders, and leads are handled quickly and accurately. You’ll support the account managers, follow up on client requests, and keep communication flowing. You’ll also help identify repeat business or support prospects who don’t yet have a dedicated account manager.
Tasks include
- Answering incoming sales emails and phone calls
- Answering incoming sales emails and phone calls
- Entering orders into the system
- Following up on quotes and sample requests
- Contacting clients who haven’t completed their orders
- Supporting smaller clients directly via phone and email
- Promoting the use of our B2B webshop and creating client accounts
- Passing on leads for custom projects to the sales team
- Keeping the CRM up to date and ensuring smooth internal handovers
You are
- Customer-oriented and service-minded
- Organized, accurate, and reliable
- Comfortable switching between tasks and handling multiple requests
- Proactive in communication and follow-up
- Fluent in both Dutch and English (written and spoken) Additional language skills are a plus.
- Familiar with digital tools (Exact online, Lightspeed, – or quick to learn)
- Experience in a similar role is a plus
- Affinity with art, design or culture & commerce is nice to have.
We offer
- A supportive, creative, and international team
- A hands-on role with real responsibility and variety
- Travel allowance
- Competitive salary, depending on experience
- A relaxed, informal working atmosphere
Interested?
Send your CV and short motivation to info@lanzfeld.nl